5 recent test winners for SaaS and subscription businesses Copy

1. Simple sign up forms work better

Our client was struggling to convert users into free trials, despite not requiring credit card details at this stage. Their signup form featured many fields and brought many opportunities for errors and confusion.

We greatly simplified the form and split it into two steps and achieved a 7.5% increase in the number of trials.  

We did all of this without the client needing to change anything. This is a technical change which involved a lot of complex changes in the background.  Get in touch if you want to know how we did this.  

How to update your sign up form:

1. Minimise the number of fields being shown – really question whether the data you get is worth putting an extra barrier in front of the user.
2. Split longer forms into multiple steps – by progressively revealing more fields, you avoid overwhelming the user when they first see the form.

How to address this on your site:

1. Show the real product/service and its interface, not abstract images or lifestyle shots – essentially people want to see what they’re getting.
2. Demonstrate features and use-cases through screenshots and videos. They will be far more compelling than a paragraph explaining the feature or benefit.

3. Add a relevant award badge site-wide at the top of the page.

We added a G2 Leader badge site-wide on prime real-estate (right next to the free trial button at the top of the page).  Often these awards are hidden at the bottom of the page in email signatures.  

The result was a 3% increase – not huge increase in conversion rate, but this change was site-wide so had a large impact on revenue.  

To do this on your site:

1. Choose the right award: Find out what resonates with your customers, through customer research and using tools such as Hotjar to see what they click on.  
2. Make it really, really obvious on your site!
3. Don’t crowd – choose just the right one (or two) and place it where it can be seen

4. Guide the user on package choice

An affiliate site that we work on sends traffic to a variety of subscription products. One of these subscription product providers increased the complexity of their package choice and as a result we saw the conversion rate drop off massively.  

While most providers ask the user to choose between 3 simple options, this provider now requires the user to choose between 12 different combinations of plan and duration. 

This provider had clearly tested the change and will be doing this to move from growing users to increasing revenue.  So it works from a revenue perspective but it has decreased their underlying conversion rate, mostly likely because it’s confusing for the users.  Fundamentally the user starts questioning, does the standard plan give me everything I need?  

We fixed the issue by giving users guidance on our client’s site before they clicked out. By reassuring them that the standard plan would give them everything they needed for their use case, we managed to increase the conversion rate.  

Ways to address this on your site:

1. Firstly, do you need to offer so many choices and plans?  We cut down the number of choices (for a different SaaS site) drastically, from 12 to 2 and saw an big increase in conversion.  Consider doing something similar on your site. 
2. Secondly, if you do offer lots of options, guide your user to the one that’s right for their use case.  “Best plan” just isn’t enough.  There are a variety of ways you can do this (feel free to get in touch if you would like advice on this).  

5. Break down your test results by mobile and desktop

We recently ran a really interesting test for a VPN site, which showed exactly why you have to be careful with taking overall test results on face value. The test was simple –  adding a bar across the top of the site – like the one below: 

It’s typical to have this kind of thing across VPNs – so we expected it be a slam dunk to test this across the site.  It wasn’t!  

We put it on desktop, we put it on mobile.  The traffic split was 50:50.  

What was amazing about this was that on desktop this DROPPED the conversion rate by about 20%.  However on mobile we INCREASED the conversion rate by 33%.  

If we hadn’t broken down the results by device, we might have harmed the desktop conversion rate significantly.  Instead we’ve been able to take all of the upside on mobile, and none of the downside on desktop.  

Changes having completely opposite effects on mobile and desktop is something we’ve also found previously for other SaaS sites, as well as eCommerce clients.  

Ways to address this on your site:

1. Think back to losing or flat tests you’ve run on your site.  Did you look at the breakdown?  Are you sure you wouldn’t increase conversion by running these just on one type of device?

These tests all worked well for specific sites, but every site and user is different. To get a true understanding of the best tests to run and to get the biggest results, you have to start with user research to really find out what stops users from converting, so that you can fix those problems. At the very least, don’t just make changes based on what you’ve seen here – run them as tests to see if they work for your users too.